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Q: Someone told me that a
remanufactured toner or ink cartridge will void my printer's
manufacturer warranty. Is this true?
A: Whoever told you this did not represent the original
manufacturer correctly. Merely using a remanufactured cartridge
will not void your printer warranty. Laws prohibiting restraint
of trade prevent manufacturers from dictating what brand of
supplies you use in your printers. You are free to choose
the supplies you want that are compatible with your particular
machines. Check your owner's manual of the manufacturer's
web site. We have found that these sources state specifically
that using a remanufactured cartridge will not void your machine
warranty.
Q: My Company's letterhead
has a foil embossed logo and our laser printer melts the logo
during printing. What can be done to solve this problem?
A: Unfortunately, you'll have to choose between your
printer and your letterhead. The user's manual included with
your printer specifies which papers to avoid and which foil
embossed paper is incompatible with your printer. During the
printer's fusing process, the paper passes through two rollers
that use heat and pressure to transfer toner to the paper,
causing embossed or raised printing to melt. We suggest that
you bring copies of your letterhead to test when shopping
for your next laser printer.
Q: Someone in my office told
me that I shouldn't turn off my inkjet printer using the power
strip switch rather than the machine's on/off switch. What
possible difference could it make?
A: Your inkjet printer goes through a shutdown cycle
when its switch is turned off. During shutdown, the printer
covers its ink nozzles so that ink doesn't dry in them. Shutting
off electricity to the printer from the power strip doesn't
initiate this cycle, leaving the nozzles open to air and drying.
If you've been using the power strip's switch, you've probably
had to put your printer through its cleaning cycle fairly
regularly. Doing so wastes ink, increasing your operating
costs.
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